Booking, Cancellation and Return

The booking is confirmed when the online payment is completed or, for vehicles where the Partner accepts bookings by contact, when the Partner confirms it. You receive a confirmation email with the Partner's conditions. An online payment not completed within two hours cancels the booking automatically and releases the vehicle.

At pick-up, present your original driving licence, valid for the whole rental, and a photo ID. Licences not written in the Latin alphabet require an international driving permit. If the Partner requires a credit card or an age above the general minimum, it is shown on the vehicle page. The driver must be the person named on the booking; additional drivers only with the Partner's agreement.

The security deposit, where the Partner requires one, is shown on the vehicle page and in the contract, and is paid at pick-up, in cash or by card as the Partner accepts. It is returned at the end of the rental, less anything due for damage, fuel or fees. Some Partners offer covers that reduce or waive the deposit; when you choose them at checkout, the amount in the contract is the reduced one.

The fuel policy is the Partner's, shown at checkout; if none is indicated, return the vehicle with the same level it had at pick-up. The vehicle is returned at the agreed time; after that, the Partner may charge for the delay or an extra day, at the rates in its conditions. When they apply, the Partner may also charge for: missing fuel, extraordinary cleaning, delivery or collection outside opening hours or away from the agency, return on another island or at another location, and the handling of fines and tolls incurred during the rental.

You can change dates and times in your account, under "My Bookings", within the Partner's free-cancellation deadline and subject to availability. To change vehicle or location, cancel and book again, or contact us.

The free-cancellation deadline is set by each Partner and shown on the vehicle page, at checkout, in the confirmation email and in your account, always before you confirm. Within the deadline, you cancel in your account and what you paid online is refunded in full. After the deadline, your account no longer allows cancellation: contact us, and the Partner decides, within its conditions, whether it keeps part or all of what was paid.

When you cancel within the deadline, the refund request is created at the moment of cancellation and you receive an email confirming it. The refund goes back by the means you paid with, card or Vinti4, once validated by Elos, and the time until it appears in your account depends on the issuing bank. Payments older than thirty days cannot be reversed by the same means and are refunded by bank transfer to the account you indicate. What you paid to the Partner at the counter is refunded by the Partner; Elos mediates if needed.

If you do not pick up the vehicle on the agreed date and time, and have neither cancelled nor let us know, the booking is cancelled under the Partner's conditions and what was paid online is not refunded.

Elos checks the legal documents of listed vehicles every day and removes from the site those that are out of date. If, even so, the Partner cannot deliver the vehicle you booked, it offers you one of the same or a higher category at no extra cost. If there is no alternative you accept, what you paid online is refunded in full and Elos mediates the refund of anything paid to the Partner.